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The Care and Feeding of Customers
Laurel Tielis For some retailers it’s instinctive; they know intuitively that keeping customers happy will make them successful. I recently saw that understanding in action, when I visited the Hayes...
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Passion Pays Off for Retail Businesses
Laurel Tielis Hot, steamy sex is one definition of passion. But a powerful or compelling emotion is another. And in business, it’s the second definition you want to convey to customers or clients. You...
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How to Get Help in Your Retail Business
Laurel Tielis While the use of many four-letter words has become more common, both in the business world and in people’s home lives, “help” is one that isn’t used often enough. “I need help” is...
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Drive More Traffic to Your Business
Laurel Tielis Please say a fond farewell to retail. Because retail as we’ve known it, is gone. Certainly, the old attitude of “It’s on the floor, so we’re done” is gone, and in that case, good...
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5 Simple Ways to Increase Sales in Your Store
Laurel Tielis If you’re working more, and enjoying it less, you are not alone. Many of your customers, and would-be customers, are as well. A lot of people who are employed are working longer hours and...
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